We want you to be delighted with the products you buy from Robins timber but, if you do have any issues with damages, you can return your purchase within 21 days. You’ll just need the receipt, order confirmation, or sales invoice and we will exchange the product or issue a refund. Products can be returned to our store.

We are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements.

If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate.

Products purchased for home delivery

• You can return an item within 21 days of delivery to your home if the products have any damages.
• Call us on 01384 78857 or email us at admin@robinstimberdelivery.co.uk to arrange for your item(s) to be returned. Alternatively, you can return item(s) to our store, as detailed above, but you must bring your order confirmation email or sales invoice and the credit or debit card used for payment or you may be declined a refund.
• There is no charge for returning products to our store. For certain products we offer a collection service. Please contact us for further details. We may charge a fee for this service (the fee will depend on the products returned, but will not exceed £50.00.

Exchanges

• If you prefer, you can exchange a product brought in-store, for home delivery or using Click & Collect in our Robins Timber store.
• Please bring your receipt, order confirmation email or sales invoice with you a proof of purchase.
• Products can be exchanged within 14 days of purchase from store, delivery to home or collection from our store..

Faulty products

• If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights.
• Call 07715453911 to arrange a return the item(s) to our local store with proof of purchase and the credit or debit card used for payment or you may be declined a refund or exchange.